E commerce Store
Qi Teas Uk
RETAIL & WHOLESALE – food and beverage
- Make the website more user friendly
- Gain more wholesale enquiries and increase sales
- Make website fully responsive
- Overall shopping experience must be more linear
Full Platform Research
Working out which platform would work best for the companies and why
- Brand Integrity
- Ease of use
- Industry Specific
Full handover and training to office staff
Client requested additional help with full GDPR and customer data handling implementation and training
User Experience Research
It is an integral part of our research when we are redesigning a website to have a member of our team go over the existing website(s) with no prior information whatsoever, they then make extensive notes on their findings. We then conduct competitor research and combine this with our client brief prior to drawing up a full proposed site map.
Qi Teas was no exception to this format. The age of the previous site, with a lack of modernisation was not showing the brand at its full potential.
Qi Teas is a fairtrade China tea company. The incredible aspects to their sustainability and ethics was not apparent enough to the consumer on their previous website. This became the main USP as this project evolved.
Focus on ease of use for staff
Because the E Commerce platform chosen as the best fir for Qi Teas needs was brand new, it worked entirely differently to the previously integrated stock management system, an additional 30 days support was added into the clients quote post their scheduled on site training sessions. This allowed them to have priority service, 7 days a week for 30 days should they need any assistance at all with troubleshooting or tech support.
“The most important thing to remember is you must know your audience.”
– Lewis Howes