Client Feedback Questionnaire

Thank you for working with us. We would love your feedback so that we can learn, improve, and continue growing.
This questionnaire should only take a few minutes. Your honest answers are incredibly helpful.
Name
(e.g. website design, branding, social media management, advertising, etc.)
Was it a new business, rebrand, expansion, specific problem you were trying to solve, etc.?
How did you find us?
Did you look at other companies before choosing Rockpool Creative?
Did the services you ended up purchasing differ from what you originally thought you’d need?
When you first enquired, did our pricing fall within, above, or below your initial expectations?
Was our website and/or initial communication clear in helping you understand what we offer?
e.g. style, communication, values, portfolio, recommendations, pricing, etc.
We are always looking for small ways to improve and make things even easier and clearer where we can, your insight is genuinely appreciated.
Was it smooth, collaborative, well-paced, transparent, etc.?
Did you feel informed and involved during the project?
Would you work with us again or recommend us to others?
e.g. ongoing support, social media management, advertising, SEO, etc.
Would you be happy for us to use a short testimonial from your feedback on our website or socials?

We would be so grateful if you could share your experience with Rockpool Creative publicly too. It really helps small businesses like ours!

Thank you for taking the time to complete our questionnaire – we really appreciate it!