Privacy Policy

Who we are

Our website address is: https://rockpoolcreative.co.uk.

Privacy Notice – Effective Date: 25 May 2018

Rockpool Creative and its subsidiaries and affiliates are committed to safeguarding the privacy and personal information of our customers and business partners. This Privacy Notice explains how we may collect, use, process, share, and store personal information about you, including through designated third-party service providers, and the choices that are available to you regarding this information.

Please read this Privacy Notice carefully to understand our views and practices regarding your personal information and how we will treat it. 
In addition to information kept in hardcopy, this Privacy Notice also applies to Company-related websites, online applications that run on smart phones, tablets, mobile devices (“apps”), and other online services that we offer which link to this Privacy Notice. Please note also that our websites may contain links to other websites.

What information do we process?
Only information you give to us.
We collect information about you when you hire us to work digitally or practically on your behalf, when you purchase our services and/or remit payment for services. We also collect information about you using cookies if you interact with us via phone, social media, websites, or apps. 
The types of information that you may give us vary depending on the specific entity with which you are doing business and/or the particular services requested. For example, you may have –
Hired us to manage your social media accounts, manage your Mailchimp/mailing list subscriptions, build and maintain your website, work as Virtual Assistants on behalf of your company.
The information you may give us could include categories such as, but not limited to, your name, work or personal address, e-mail address, phone number, date of birth, gender, passwords to your accounts, as well as customer data, payment data, employee data and/or website user data. Cookies and website usage. We will never hold nor ask for data that is not absolutely essential for the services you have requested. Our websites use cookies to distinguish you from other users of our websites. This helps us to improve the functionality and content of the websites, including keeping our websites and records safe and secure, and to facilitate usage by you.
Please note that our websites are not intended for children under 13 years of age, and we do not knowingly solicit data online from, or market online to, children under 13 years of age. 
Where we have given you (or where you have chosen) a password to access certain parts of websites, including those created for control of your property i.e. your own business website you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Nor will we share any password information with any third party other than those possessing the signature on our mutual contract – signed at the commencement of our work for you.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to/from our website — any transmission is at your own risk.
Information we receive from other sources
We may receive information about you if you use any of the other websites we control via third parties or the other services we provide. We also work closely with third parties and may receive information about you from them. 
Our information about you may solely come via a third party, we use large collections of customer data to market our own and our clients businesses digitally. This generally consists of large quantities of customer data in the form of mailing lists, social media followers and website sign ups. We ensure wherever possible that all our data from third parties has been obtained in compliance with GDPR Legislation.

How do we use the information about you?
We use your information to provide you with information, process orders for services that you request from us, and administer or otherwise carry out our obligations in relation to any agreement you have with us. Rockpool retains your information for the period necessary to serve a legitimate purpose or as required by law.
We may also use this information to provide you with information about goods or services we feel may interest you, to record statistics which relate directly to your or any of our clients company or services via cookies, google analytics, mail chimp and social media. 
If at any time you wish us to stop using your information for any the above purposes, please contact us via our website. We will stop the use of your information for such purposes as soon as it is reasonably possible to do so.
You are able to request and exercise your right to be forgotten at anytime, and all data will be deleted within 30 days. Please note this may infringe upon any on going work. 

How do we share your information?
Your information is shared between Frances Clifford, Jennifer Sinclair & Emily Foster, joint founders of Rockpool Creative. The above mentioned will only share your data with additional Rockpool Creative Trusted Professionals should the contractual work require them to. We will never share your information with third parties without your prior consent. These third parties will not use your personal information for any other purposes than what we have agreed to with them, and you, and we request those third parties to implement adequate levels of protection in order to safeguard your personal information.
While the information is under our control, Rockpool seeks to ensure that your personal information receives adequate protection, including seeking to ensure that it is kept secure and used only in accordance with our instructions and for legitimate purposes. 
In the event we go through a business transition, such as a merger, acquisition of another company, or sale of part or all of our assets, we may disclose your personal information to third parties and your personal data held may be among one of the assets transferred. 
We may also automatically collect non-personal information about you such as the type of internet browsers you use or the website from which you linked to our website or those of our clients. We may also aggregate details which you have submitted to us. You cannot be identified from this information and it is only used to assist us in providing effective services, including in connection with our website or those of our customers.
Finally, we may be under a duty to disclose or share your personal information for various other reasons, such as to comply with a legal obligation; to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Rockpool Creative, our clients, or others. This could include, for example, exchanging information with a law enforcement agency or regulator; or with companies and organisations for the purposes of fraud protection and credit risk reduction.

Potential rights under the GDPR
Under the EU General Data Protection Regulation (“GDPR”), if you are a citizen or resident of an EU country or Switzerland, you may have certain rights regarding your personal information:
• Right to access information maintained about you; 
• Right to ensure your data is accurate and complete; 
• Right to erasure, or the right to be forgotten;
• Right to restriction or suppression of personal data; 
• Right to data portability;  
• Right to withdraw consent if consent was previously provided; and
• Right to raise a complaint to the Information Commissioner’s Office.
If you are eligible to invoke one of the rights listed above and wish to do so, you may contact us as part of a subject access request using the details found below. Please note that we may not always be able to fulfil your request as there may be legitimate purposes, such as certain legal or statutory obligations, that require us to retain your information as stored or if we believe the change would cause the information to be incorrect.
Updates to our Privacy Notice
As appropriate, we may make changes to this Privacy Notice that will be posted online and, where appropriate, be sent to you by e-mail. Please check back frequently to remain aware of any updates or changes to this Privacy Notice and why we collect it.

About our cookie policy

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to control the cookie preferences. For further information on how we use, store, and keep your personal data secure, see our Privacy Policy.

You can at any time change or withdraw your consent from the Cookie Declaration on our website
Learn more about who we are, how you can contact us, and how we process personal data in our Privacy Policy.
Your consent applies to the following domains: rockpoolcreative.co.uk

What are cookies ?

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.

How do we use cookies ?

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What types of cookies do we use ?

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket, and checkout securely.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyse how well the website performs and where it needs improvement.

Marketing: Our website displays advertisements. These cookies are used to personalise the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.
The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.

Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content of the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

How can I control the cookie preferences ?

Should you decide to change your preferences later through your browsing session, you can click on the “Manage consent” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more about how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.